Forms & FAQs
General
You do not need an appointment to visit our facility. Simply check in online or walk in the door during business hours.
We are open every day from 7am – 7pm.
Conveniently located on the corner of Mesquite Avenue and Smoketree Avenue. Find out more about our location.
- Health insurance card (if you plan to use insurance)
- Photo ID
- List of any current medications
- A valid form of payment (Credit/debit card or cash)
You are protected by the Health Insurance Portability and Accountability Act (HIPAA), which protects patients from disclosure of confidential clinical information. With your permission, we will send a summary of your visit to your doctor.
TrueCare Urgent Care is capable of treating a wide array of non-life-threatening injuries and illnesses, including sprains, strains, burns, lacerations, rashes, bronchitis, and pneumonia. We also have state of the art X-Ray equipment on-site to help us evaluate injuries.
You should go to a hospital emergency room if you are experiencing a serious medical condition or symptom caused by an injury or illness. If you have a true emergency, call 911 immediately.
Signs of a true emergency could include, but are not limited to:
- Chest pain
- Sudden numbness in any extremity
- Severe shortness of breath
- Heavy bleeding or bleeding that doesn’t stop after 10 minutes of direct pressure
- Poisoning
- Seizures
- Suicidal or homicidal feelings
- High fever (104 degrees or higher for a child)
- Coughing up or vomiting blood
- Loss of consciousness, hearing, or vision
- Life-threatening bone fractures
- Head injuries that result in loss of consciousness
- Unexplained drowsiness or disorientation
Yes, we offer a convenient online check in process. Click here to begin the online check-in process.
Yes, TrueCare Urgent Care providers are trained to treat patients of all ages.
Insurance
Yes, and rates are affordable for those without insurance. Additional procedures such as stitches, incision and drainage, X-Rays, IV fluids or medications will result in an additional charge to the base visit. Full payment using either cash, check, or credit card is required at the time of service.
Yes, we accept both Medicare and Medicare Advantage plans as well as Medicaid and most managed care options.
Billing
This will be different for each insurance plan, but typically each patient will be responsible for a copayment at the time of service, which can be paid using cash, check, credit, or debit card.
We also require all patients have a payment method on file. In order to deliver a more convenient and consistent payment experience, we will securely save your credit or debit card on file to cover any balance due after your insurance benefits are applied. This policy will help you to simplify how you pay medical bills. For more information on why we do this, visit our billing page.
Please check with your insurance company prior to your visit if you have questions regarding your benefit coverage for urgent care.
We make it even more convenient for you! For most visits, you will be notified by email in advance of any charges after your insurance is applied and we will automatically charge the credit card we have on file.
If you have additional questions you can always call our office at (928) 846-4343 and our friendly staff will be happy to assist you.
If you have any questions or concerns, please email us at billing@truecareurgentcare.com or call us at (928) 846-4343, Monday – Friday 8:00 am – 4:30 pm.
Services
Yes, our facility is equipped with the latest digital X-Ray equipment available. With digital X-Ray, we are able to access your scan immediately and have it read by our network of radiologists in less than an hour.
With your permission, we are also able to send your X-Ray electronically to your primary care physician or any other doctor you choose.
Yes, we offer pre-employment, school, sport, DOT, camp and collegiate physicals.
Occupational Medicine
Yes, TrueCare Urgent Care has a full occupational medicine program. For more information, view our full list of services.
No, when you set up an account with TrueCare Urgent Care, you will be able to customize your same-day reporting.
We are able to send results via fax or email.
Yes. When injuries occur in the workplace, TrueCare’s occupational medicine specialists can provide the treatment employees need to help them get back to work quickly and safely.
No, organizations do not need a service agreement in place prior to obtaining occupational medicine services for employees. We do encourage companies to establish service agreements with us as they help to delineate which services your employees need as well as streamline communication for billing and reporting. For walk-in occupational medicine patients whose employers do not have service agreements, payment is required at the time of service.
